Medical Product Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €38,000 - €53,000

Unlock Your Potential in MedTech

Are you a motivated German or Norwegian speaker with a passion for technology and helping people? This is your chance to become a vital link between innovative medical products and customers who depend on them.

Technical Support Role:

You will be the first point of contact for our German-speaking customers. You will play a crucial role in troubleshooting technical issues, providing expert advice, and ensuring every customer interaction is positive and professional.

What You'll Do:

  • Be the friendly and professional voice of our company, handling customer inquiries and technical complaints via phone and email in German or Norwegian and English.
  • Diagnose and resolve technical issues by asking insightful questions and guiding customers through solutions for our range of medical products.
  • Document every interaction with precision, following strict guidelines to ensure accurate and compliant records.
  • Communicate the findings of technical investigations clearly and effectively to customers, providing peace of mind and resolution.
  • Manage and prioritize a constant flow of inquiries to meet and exceed performance targets.
  • Identify opportunities to improve our processes and enhance the overall customer experience.
  • Become a subject-matter expert, continuously developing your knowledge and sharing it with a collaborative and supportive team.

What We're Looking For:

  • Essential: Full professional fluency in German or Norwegian and English.
  • A curious and analytical mind with a passion for problem-solving and a keen eye for detail.
  • Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
  • A customer-first mentality, dedicated to providing exceptional service even in challenging situations.
  • Strong computer skills and proficiency in MS Office (Word, Excel, Outlook).
  • A self-starter attitude with the ability to organize your workload, adapt to changing priorities, and take ownership of your tasks.

Ideal Background:

  • A certificate, diploma, or degree in a relevant field (e.g., Science, Biomedical, Healthcare, Nursing, Engineering or similar).
  • 1+ years of experience in a medical/clinical environment, a technical support role, or a customer-facing position in a related industry.

Join Our Team:

We offer a vibrant, modern workplace with a dynamic and international team atmosphere. A rewarding career path with extensive training and opportunities for professional growth in the thriving MedTech sector awaits you.

Ready to Apply?

If you are a motivated German or Norwegian speaker looking to build a meaningful career where your skills are valued, we would love to hear from you.

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