Global Cash Solutions Expert

The Payments and Cash Management Specialist is a key role within our Transaction Banking team. This position requires a deep understanding of cash management, liquidity, and global payment solutions.

As a specialist in this field, you will work closely with Relationship Directors and Global Relationship Directors to develop and monetize domestic and franchise cash management, liquidity, and global payment opportunities.

Key responsibilities include identifying potential customers, analyzing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.

Other key accountabilities include creation of detailed profiles for target customer segments, outlining demographics, financial habits, and pain points to tailor sales approaches and product recommendations.

Additionally, the Payments and Cash Management Specialist will be responsible for relationship management of potential and existing customer relations through execution of high-quality customer support, responding to queries, resolving issues, gaining trust, and understanding financial goals and challenges.

• Experience working in business development or sales teams
• Strong knowledge of corporate and financial markets
• Strong knowledge of cash management, liquidity, and global payment solutions
• Experience in sales management; pipeline and stakeholder management
• Strong commerciality and understanding of relative value of deposits and money transmission
• Strong understanding of risk, compliance, and regulatory governance

• ACIB / degree / ACT diploma or similar qualification
• Excellent knowledge of complex cash management solutions; notional pooling, multicurrency pooling, ZBA
• Excellent knowledge of liquidity solutions including off balance sheet solutions
• Strong knowledge of FX solutions and multicurrency solutions
• Knowledge of market infrastructures and clearing and settlement systems such as TARGET2, EURO1, CHAPS, BACS, FEDWIRE, STEP2, and RT1
• Strong knowledge of European domestic payment solutions; SEPA SCT, SDDs, Instant, TIPPS, EBICs etc.
• Strong SWIFT knowledge, such as XML ISO 20022, MT Messaging, FileAct, and associated reporting
• Comprehensive understanding of global and regional payments regulations, including PSD2, FATV16, the EU Funds Transfer Regulation, and Dodd Frank
• Strong sales cycle management and pipeline planning, analytical and strategic thinking

• Identification of potential customers, analyzing their needs and preferences, and staying abreast of emerging market trends and competitor strategies
• Creation of detailed profiles for target customer segments, outlining demographics, financial habits, and pain points to tailor sales approaches and product recommendations
• Relationship management of potential and existing customer relations through execution of high-quality customer support, responding to queries, resolving issues, gaining trust, and understanding financial goals and challenges
• Understanding of the features, benefits, risks, and compliance requirements of various banking products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs
• Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank
• Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies
• Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement

• Contribution or setting of strategy, driving requirements, and making recommendations for change. Planning resources, budgets, and policies; managing and maintaining policies/procedures; delivering continuous improvements and escalating breaches of policies/procedures;
• Defining jobs and responsibilities, planning for departmental future needs and operations, counseling employees on performance, contributing to employee pay decisions/changes; and leading a number of specialists to influence departmental operations in alignment with strategic as well as tactical priorities, while balancing short- and long-term goals and ensuring that budgets and schedules meet corporate requirements;
• Creating an environment for colleagues to thrive and deliver to a consistently excellent standard through demonstrating a clear set of leadership behaviours: listening and being authentic, energizing and inspiring, aligning across the enterprise, and developing others;
• Providing subject matter expertise within own discipline, guiding technical direction, leading collaborative multi-year assignments, and guiding team members through structured assignments, identifying the need for inclusion of other areas of specialization to complete assignments. Training, guiding, and coaching less experienced specialists and providing information affecting long-term profits, organizational risks, and strategic decisions;
• Advising key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment;
• Managing and mitigating risks through assessment, in support of the control and governance agenda;
• Demonstrating leadership and accountability for managing risk and strengthening controls in relation to the work your team does;
• Demonstrating comprehensive understanding of organization functions to contribute to achieving business goals;
• Collaborating with other areas of work, for business-aligned support areas, to keep up to speed with business activity and business strategies;
• Creating solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions;
• Aadopting and including the outcomes of extensive research in problem-solving processes;
• Seeking out, building, and maintaining trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes;

As a Vice President, you will lead a team of specialists to drive business growth and deliver exceptional results. You will provide strategic guidance, foster collaboration, and drive innovation to achieve business objectives.