Duties and responsibilities include handling customer inquiries, resolving issues, maintaining customer records, and collaborating with internal teams.
1 week ago
Job Title: Customer Service Ambassador
About the Role:We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Ambassador. As a key representative of our organization, you will be responsible for delivering exceptional customer service and support across multiple channels.
Key Responsibilities:- Process all orders received via CRM system in a timely and efficient manner.
- Communicate proactively with internal and external customers regarding order status, providing regular updates and resolutions.
- Review and maintain customers' open orders on a daily basis, ensuring accuracy and attention to detail.
- Investigate and resolve order processing issues reported by customers, working closely with cross-functional teams to find solutions.
- Collaborate with other departments to ensure data accuracy on SAP, driving business growth and customer satisfaction.
- Maintain up-to-date customer account information and communicate changes to the commercial sales team, fostering strong relationships.
- Stay informed about products, inventory levels, special requirements, and promotions, leveraging this knowledge to deliver an excellent customer experience.
- Regularly communicate with Team Lead on all changes, issues, and potential concerns related to customer accounts.
- Work with central warehouse and supply chain teams to address inventory, escalations, and customer inquiries.
- Ensure compliance with and execution of Quality Management System (QMS) processes, supporting the delivery of an exceptional customer experience.
- Previous customer service experience is desired, preferably in the healthcare industry but not essential.
- Must be fluent in Dutch and French, with English fluency being essential.
- Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
- SAP or other ERP system experience is a significant advantage.
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