Service Representative
7 days ago
Job Title: Customer Service Advisor
We are seeking a dedicated and customer-focused individual to fill the role of Customer Service Advisor. As a key member, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
- Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers via these telephone calls.
- Receive inbound calls from customers through a virtual call centre, answering various questions and providing solutions.
- Ensure that all customer records are kept up to date in accordance with relevant regulations.
- Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
To be successful in this role, you will need:
- Minimum 9 months experience in a customer-facing role.
- Excellent communication (spoken & written English) and interpersonal skills.
- Eager to learn and grow with our company culture.
We offer a range of benefits, including:
- Career Development.
- Extensive training and access to Wellness Programme.
- Employee Engagement Initiatives & Committees.
- Employee Assistance Program (EAP).
- Hive Medical Cash Plan.
- PRSA and Bike-to-Work Scheme
- Tax Saver Tickets.
- Be part of a great, friendly and diverse team.
This is a permanent part-time position with working hours of Monday to Friday 11 am –3.00 pm (20 hours / week). Initial Part time/full time training will be provided for 9-11 weeks Mon-Fri 9-5.30 pm.
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