Senior Enterprise Contact Center Architect

Job Description:As a key member of our team, you will play a vital role in shaping the future of our contact centers. You will work closely with cross-functional teams to design and implement innovative solutions that meet the evolving needs of our business and customers.Required Skills and Qualifications:Ten years or more of experience in architecture or...

About the PositionWe are seeking a skilled professional to join our forward-thinking technology team in Galway. This role will focus on designing, implementing, and supporting advanced contact center solutions that power high-volume customer interactions across multiple channels. You will work within an agile environment to enhance platform stability,...

Job DescriptionWe are seeking a highly skilled Director of Architecture to lead our cloud and technology transformation. As part of our Enterprise Customer Contact Center (EC3) organization, you will be responsible for defining capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop...

At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions.As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will...

At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers...

Director – Architecture, Enterprise Contact Center - Permanent PositionLocation: Galway (1 week a month in the office, the rest remote)We're working with a leading global financial services organization that's undergoing a major cloud and digital transformation — particularly across its customer-facing platforms. As part of this shift, their Enterprise...

We are recruiting a Senior Architect (1-2 office days a week in Mayo) for a social enterprise of architects, urbanists and policy specialists working to accelerate the green transition.Are you an Architect looking to work in a bold, creative, young practice that is expandingthe role of architecture to meet the challenges of today?This is your opportunityAn...

At the forefront of technological innovation, we are seeking a seasoned professional to spearhead our contact center transformation. As Director of Architecture, you will be instrumental in shaping the future of our customer interactions.About the RoleThis is an exceptional opportunity for a visionary architect to make a lasting impact on our organization....

About the CompanyWant to be part of an award-winning, multi-disciplinary growing international practice? Resulting from our ongoing growth and recent success in securing large-scale projects, we now have a new opening for a Site Architect based in Galway.RKD Architects is one of Ireland's leading architecture practices. We have a rich legacy dating back to...

Job Title: Cloud Infrastructure ArchitectJoin us in shaping the future of healthcare data exchange by designing, optimizing, and securing cloud infrastructure.As a Senior Cloud Infrastructure Engineer at our organization, you will play a key role in architecting scalable, secure, and resilient infrastructure. You will work closely with peers in...