
Award-Winning Service Operations Manager
5 days ago
Service Operations Manager Role
- Leading and managing a team to ensure customer demands are met.
This is an exciting opportunity for an experienced Service Operations Manager to join our client's growing team. The role involves developing and implementing strategies that align with company goals and customer needs.
As a key member of the team, you will be responsible for handling escalated customer complaints and coordinating resolutions to optimize customer experiences. You will also manage reactive callouts and planned maintenance visit function of the company.
Key Responsibilities- Lead and manage a team of account managers to ensure customer demands are met.
- Develop and implement service operations strategies that align with company goals and customer needs.
- Handle escalated customer complaints and coordinate resolutions to optimize customer experiences.
- Manage reactive callouts and planned maintenance visit function of the company.
- Prepare regular reports on service operations performance and present findings to senior management.
- Proven experience in service operations or a similar role.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills to build relationships with customers and stakeholders.
- Solid understanding of service best practices and processes.
- Proficiency in data analysis and the ability to use metrics to drive decisions.
- Apply now to submit your application and we will be in touch as soon as possible for our initial screening.
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