
Transformation Leader
2 weeks ago
Programme Manager - Business Transformation
This role involves leading projects and tracking activities performed by a transformation and digital design team.
The ideal candidate will have at least 3 years of experience in leading operations or business transformation, with a strong understanding of how to develop a business case.
A proven track record in project management and delivering results is essential, as well as excellent leadership skills, initiative, and the courage to challenge the status quo and remove barriers to change.
- Design systems, innovate, optimize systems, and develop MIS/BI reporting and business insights.
- Automate customer service tasks and implement an AI-powered telephony platform to reduce reliance on contact center agents.
- Collaborate with teams to develop and implement a product development roadmap covering internal processes and external customer support demands.
- Hire and develop team members with the necessary skills to ensure the team continues to deliver best-in-class technology solutions.
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