Enterprise Account Renewal Specialist

5 days ago


Dublin, Dublin City, Ireland ServiceNow, Inc. Full time

Transform how you work with ServiceNow, Inc.

A global market leader in AI-enhanced technology, we bring innovative solutions to over 8,100 customers worldwide. Our intelligent cloud-based platform empowers organizations to find smarter ways to work by seamlessly connecting people, systems, and processes.

You will partner with Field Sales to support renewal touch points with the customer. This involves identifying customer needs and demonstrating account management skills to guide renewal closure.

Key responsibilities include:

  • Partnering with Field Sales to support renewal touch points
  • Identifying customer needs and guiding renewal closure
  • Understanding ServiceNow licensing models and providing sales and customer assistance
  • Monitoring customer health metrics and developing risk mitigation strategies

To be successful in this role, you must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Additionally, you should have 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.



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