Renewals Specialist

2 weeks ago

Dublin, Dublin City, Ireland Klaviyo Inc. Full time
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo's Renewal Specialist serves as a key functional member of the GTM post sales team. You are responsible for orchestrating a successful and timely renewal process for manually-contracted Klaviyo customers, ensuring a seamless continuation of their partnership with Klaviyo. You will work closely with our customer success and customer growth teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your assigned customer accounts.

As a successful Renewal Specialist you will be adept at working cross-functionally, extremely organized, detail-oriented, and thrive in a fast-paced, rapidly changing environment.

Responsibilities:

1. Renewal Management:

- Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the renewal rate and reducing (gross) churn.
- Work on upcoming renewals and engage with customers 90 days in advance to secure timely renewals and facilitate any internal approvals needed.
- Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies.

- Negotiation and Objection Handling:

- Negotiate contract terms, pricing, and service level agreements within your assigned accounts to achieve win-win agreements.
- Collaborate with customers to address any objections or concerns related to renewals.

- Forecasting:

- Accurately forecast renewals and key metrics in a timely manner to the management team.
- Utilize data and reporting tools to track renewal performance and identify at-risk accounts.
- Identify opportunities for efficiency gains to improve existing processes.

KPIs & Objectives:

- Achieve renewal quotas and objectives.
- Support business with ad-hoc initiatives.
- Cross Functional Collaboration:

- Work closely with the sales, customer success, finance, legal and other stakeholders internally to ensure a coordinated approach to renewals.
- Identify any add-on or cross-sell opportunities and facilitate a conversation with the relevant CSM or customer growth representative.

Communication:

- Communicate with customers about the features and value of Klaviyo, our products and our available finance options.

Requirements:

- Minimum of 2-3 years of renewals experience in a SaaS environment.
- Proven ability to manage ambiguity and navigate an evolving organization.
- Proven ability to work independently and collaborate effectively.
- Outstanding verbal and written communication skills with the ability to present to a diverse audience, both internally and externally.
- Talent for building solid relationships with internal and external stakeholders.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent organizational skills and attention to detail.
- Critical thinker who can help create and improve processes.
- Strong problem-solving, organization and negotiation skills.
- Driven and competitive with a strong desire to be successful.
- A proven track record of overachievement and renewal/commercial targets.
- Ideally familiar with MEDDPICC methodology.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Get to Know Klaviyo:

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

You can find our Job Applicant Privacy Notice here.

#J-18808-Ljbffr

  • Renewals Specialist

    2 days ago

    Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.If you're a close but not exact match with the description,...

  • Renewal Operations Specialist

    2 days ago

    Dublin, Dublin City, Ireland Asana Full time

    At Asana, we're looking for a Renewal Operations Specialist to join our team. This role is instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning.The Renewal Operations Specialist will be responsible for managing client renewals to maximize retention, identify expansion opportunities, and...

  • SaaS Renewals Specialist

    2 days ago

    Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    About the Role:We are seeking a highly motivated SaaS Renewals Specialist to join our team at Klaviyo Inc. In this role, you will play a crucial part in driving business growth by securing timely renewals and expanding our customer base. Your expertise will help us deliver exceptional customer experiences, leading to increased loyalty and retention.Key...

  • Customer Success Renewal Specialist

    22 hours ago

    Dublin, Dublin City, Ireland SAP SE Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Renewal Specialist to join our team. As a Renewal Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.Key Responsibilities:Client Relationship Management:Develop strong relationships with clients to understand their needs,...

  • Renewable Energy Installation Specialist

    2 days ago

    Dublin, Dublin City, Ireland Sigmar Recruitment Full time

    About Your New EmployerAn innovative organisation with a rapidly growing presence in the renewable energy sector.We are looking for an experienced Field Service Engineer to join our team. As Field Service Engineer, you will be responsible for ensuring the successful installation and commissioning of solar and EV charging points.Key responsibilities...

  • Renewals Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Exciting Career Opportunity for German-Speaking Renewals SpecialistWe you looking for a dynamic career in an international setting?We are seeking a motivated, goal-driven, and energetic German-speaking professional eager for a new challenge and an opportunity to join a thriving international company in Dublin city centre (Dublin 2).What Does The Typical Day...

  • Renewals Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Exciting Career Opportunity for German-Speaking Renewals SpecialistWe you looking for a dynamic career in an international setting?We are seeking a motivated, goal-driven, and energetic German-speaking professional eager for a new challenge and an opportunity to join a thriving international company in Dublin city centre (Dublin 2).What Does The Typical Day...

  • Renewable Power Maintenance Specialist

    1 day ago

    Dublin, Dublin City, Ireland Electricity Supply Board Full time

    As a Renewable Power Maintenance Specialist, you will play a critical role in ensuring the smooth operation of ESB's onshore wind farms, leveraging your expertise to optimize maintenance processes and enhance overall performance.The successful candidate will join an expanding department and be part of a team that strives to create a brighter future for our...

  • Renewable Energy Development Specialist

    2 days ago

    Dublin, Dublin City, Ireland Tier5Group Full time

    Tier5Group is looking for a Renewable Energy Development Specialist to join our team.The ideal candidate will have a strong understanding of commercial management principles, contract administration, and project coordination.This exciting opportunity involves:Development of project proposals, business cases, and feasibility studies.Cooperation with...

  • Dutch Sales Renewal Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    . Job Title : Dutch Sales Renewal Specialist Job Type : Permanent Full Time (Mon-Fri) Location : Maastricht (Hybrid model 2 days from home per week, 3 days in the office) Salary: €30,000 – €40,000 OTE with uncapped commission + pension, healthcare & gym (one year contract with a view to extend) You will join a global company with a...

  • Renewable Energy Development Specialist

    2 days ago

    Dublin, Dublin City, Ireland Elgin Energy Full time

    **About Elgin Energy:**We are a leading provider of renewable energy solutions, committed to delivering innovative and sustainable projects that meet the needs of our clients and communities.**Job Summary:**We are seeking a skilled Renewable Energy Development Specialist to join our team. The successful candidate will be responsible for managing planning...

  • Renewable Energy Specialist

    24 hours ago

    Dublin, Dublin City, Ireland Egis Full time

    About the RoleWe are seeking a highly skilled Sustainability Engineer to join our team of experts in renewable energy and sustainable design. As a Sustainability Engineer, you will play a key role in assessing the feasibility of renewable energy projects, conducting site evaluations, and developing comprehensive documentation for clients.In this exciting...

  • Policy Renewal Specialist

    2 days ago

    Dublin, Dublin City, Ireland Arthur J. Gallagher & Co. (AJG) Full time

    Key ResponsibilitiesContact existing clients to discuss policy renewals and ensure continued coverage and customer satisfaction.Engage with clients to understand their needs, address concerns, and provide tailored insurance solutions.Manage the renewal process for personal lines policies, ensuring timely and accurate processing while identifying...

  • Renewals Sales Specialist, Looker, Cloud

    3 weeks ago

    Dublin, Dublin City, Ireland Google Full time

    Renewals Sales Specialist, Looker, Google Cloudcorporate_fare Google place Dublin, IrelandApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.7 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.Experience selling Software as a Service (SaaS),...

  • Stakeholder Specialist – Renewables

    3 weeks ago

    Dublin, Dublin City, Ireland Elevate Partners Full time

    The Role :  Manage the asset mobilisation process for the stakeholder management team including contracts review, vendor and DD process.  Support the delivery of operational planning and environmental compliance requirements as required.  Enhance provision and implementation of process improvement initiatives including stakeholder relations...

  • Technology Renewals Specialist, Dublin

    1 week ago

    Dublin, Dublin City, Ireland AIB Group Full time

    Role: Technical Renewals Specialist Location: Hybrid working, which will include a blend of onsite (Central Park, Dublin) and remote working Are interested in joining a dynamic team of Technology Finance Professionals? Would you like to work in a fast-paced, collaborative and supportive work environment, dedicated to providing exceptional service? Do you...

  • Renewals Sales Specialist, Looker, Google Cloud

    3 weeks ago

    Dublin, Dublin City, Ireland Google Inc. Full time

    Renewals Sales Specialist, Looker, Google Cloudcorporate_fare Google place Dublin, IrelandApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.7 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.Experience selling Software as a Service (SaaS),...

  • Strategic Renewals Director

    2 days ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    At Salesforce, Inc., we are looking for a highly skilled Contract Optimization Specialist to join our team.This role is responsible for minimizing attrition and driving customer success through strategic relationships with Sales, Customer Success, Finance, and Operations teams.The ideal candidate will have strong analytical skills, excellent negotiation...

  • Technology Renewals Specialist, Dublin

    4 days ago

    Dublin, Dublin City, Ireland Allied Irish Banks Full time

    Location: Hybrid working, which will include a blend of onsite (Central Park, Dublin) and remote working.Would you like to work in a fast-paced, collaborative and supportive work environment, dedicated to providing exceptional service?Do you have a results-focused approach, thrive on challenges, and can work independently while contributing effectively to a...

  • Technology Renewals Specialist, Dublin

    3 days ago

    Dublin, Dublin City, Ireland Allied Irish Banks Full time

    Location: Hybrid working, which will include a blend of onsite (Central Park, Dublin) and remote working.What is the Role: The Planning, Performance & Engagement team within Technology & Data has a key role in enabling the Bank's strategy by driving transparency, consistency, and accountability across all Technology & Data functions.The renewals and partner...