Customer Success Renewal Specialist

2 days ago


Dublin, Dublin City, Ireland SAP SE Full time
Job Description

We are seeking a highly skilled Customer Success Renewal Specialist to join our team. As a Renewal Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.

Key Responsibilities:

  • Client Relationship Management:
  • Develop strong relationships with clients to understand their needs, challenges, and goals.
  • Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.

Requirements:

  • Critical thinking skills.
  • Ability to work under pressure.
  • Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
  • Strong negotiation and communication skills.
  • Excellent organizational skills.
  • Demonstrated ability to work collaboratively in a cross-functional team environment.

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