Customer Success Renewal Specialist
2 days ago
We are seeking a highly skilled Customer Success Renewal Specialist to join our team. As a Renewal Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.
Key Responsibilities:
- Client Relationship Management:
- Develop strong relationships with clients to understand their needs, challenges, and goals.
- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
Requirements:
- Critical thinking skills.
- Ability to work under pressure.
- Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
- Strong negotiation and communication skills.
- Excellent organizational skills.
- Demonstrated ability to work collaboratively in a cross-functional team environment.
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