Experienced Patch Manager Wanted for Customer-Focused Role

1 week ago

Belfast, Ireland beBeePatchManager Full time €33,312 - €63,360

Role Overview

We are seeking an experienced and skilled professional to join our team as a Patch Manager. This is an exciting opportunity for someone who wants to make a real difference in their community.

The successful candidate will be responsible for delivering a customer-focused housing management service across a designated neighbourhood. They will play a key role in sustaining tenancies, managing estates, supporting communities, and ensuring safe, well-maintained neighbourhoods.

This is a front-line role where the Patch Manager will work closely with tenants, residents, and external agencies to help create thriving and sustainable communities.

Key Responsibilities:

  • Manage new, existing and ending tenancies (including voids, transfers, successions, and exchanges).
  • Support tenants to sustain their homes, offering advice on housing, rent, money management, and connecting with support agencies.
  • Handle tenancy issues including anti-social behaviour, arrears, and tenancy fraud.
  • Work to prevent homelessness and support vulnerable tenants.
  • Ensure estates are safe, well-maintained and sustainable.
  • Liaise with contractors and tenants on planned maintenance and improvement works.
  • Promote community involvement, cohesion, and safety, including tackling anti-social behaviour.

Required Skills and Qualifications:

  • Experience in a customer-focused environment delivering high-quality service.
  • Strong problem-solving skills and ability to manage a varied workload.
  • Confidence in working with partners, building networks, and resolving issues.
  • Excellent communication skills, especially in challenging situations.
  • A full UK driving licence (or access to transport).
  • Qualifications: Degree + 1 year relevant experience, BTEC Higher Cert/Diploma in Housing (Level 5) + 1 year relevant experience, or Equivalent professional development + 3 years relevant experience.

Benefits:

  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop your skills and expertise in a customer-focused setting.
  • Competitive salary and benefits package.

Others:

  • Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.
  • It will be a cost of between £16 - £32 depending on clearance level.

Skills required: Property patch manager tenancy management public sector

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