SaaS Implementation Manager

4 days ago


Dublin, Dublin City, Ireland MateHR Full time

Key Responsibilities

  • Build and lead a team of Onboarding Managers, ensuring successful processes and continuous professional growth.
  • Serve as the subject matter expert on our AI solutions, guiding your team through technical onboarding and addressing escalations.
  • Oversee day-to-day operations, supporting client interactions and stepping in on key calls when necessary.
  • Develop tailored implementation strategies for enterprise clients based on their workflows and business needs.
  • Collaborate with internal teams to ensure potential risks and challenges are proactively addressed.
  • Partner with Customer Success to ensure a seamless transition from sales to implementation, post-launch support, and product adoption.
  • Drive process improvements to enhance efficiency, accuracy, and scalability within the onboarding framework.


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