
Channel Growth Specialist
14 hours ago
We're seeking a skilled Channel Growth Specialist to drive net new upsell ARR in the EMEA region via a book of channel partners.
- The role sits within our Global Partnerships team, where you will have a direct role in expanding our most mature Channel Partnerships.
- You will help ensure that our partners receive quality guidance and enablement as they grow their existing book of business with us.
Key Responsibilities:
- Drive net new upsell ARR in the EMEA region via a book of channel partners
- Reduce churn and improve renewal rates across your channel partner's accounts
- Have a data-driven approach to identify high-churn risk accounts or accounts which are prime for upsell
- Train your partners on how to renew and upsell effectively
- Work hand-in-hand with your assigned Channel Manager for your partners, to ensure smooth transition of newly onboarded accounts
- Conduct QBRs with your key channel partners to identify areas of growth and opportunity
- Build deep relationships with the c-suite across your key partners
- Manage your renewal and upsell pipeline effectively, reporting out commitments, most likely and best cases to leadership
Requirements:
- 4+ years of experience working in a Partnership Account Manager or Direct Account Manager role
- Excellent cross-functional team player that can execute and contribute to strategy
- Highly driven self-starter that thrives in a dynamic environment
- A true partner and customer-focused approach
- Experience in operations, with an ability to create and organize business processes and systems
- Understanding and experience with IT Service Providers and the IT Channel
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