Customer Experience Growth Specialist

10 hours ago

Dublin, Dublin City, Ireland beBeeRetention Full time €48,500 - €72,860
Job Description

We are seeking a commercially savvy Customer Experience Growth Specialist to join our team on a maternity cover contract. This pivotal role involves driving customer growth, loyalty, and revenue by creating compelling propositions that retain and delight existing users.

Key Responsibilities
  • Lead retention, loyalty, and upsell initiatives using market and customer insights to shape winning campaigns.
  • Design targeted campaigns to reduce churn, reactivate inactive accounts, and respond to market trends with competitive offers.
  • Own the go-to-market process for all base management activity, collaborating with CRM, Digital, Data, and Sales teams to deliver commercially impactful campaigns.
  • Track and report on campaign performance and commercial KPIs, optimising strategies for maximum customer satisfaction and business outcomes.
  • Champion the in-life customer journey, working closely with CX to identify and fix pain points, improve engagement, and increase tenure.
Requirements

To be successful in this role, you will need:

  • 3–5 years' experience in product, proposition, or commercial management within the telecoms or mobile market.
  • Proven success designing and executing base management campaigns in a competitive environment.
  • Solid understanding of marketing and social media campaigns, with experience in omni-channel and retail environments.
  • Strong commercial acumen with the ability to turn strategy into actionable plans across multiple touchpoints.
  • Data-driven, detail-focused, and results-oriented, with a passion for delivering exceptional customer experiences.
  • Excellent stakeholder management skills and the ability to influence across all levels.
  • Self-motivated, proactive, and confident in both leading and executing initiatives.
About Us

This is an exciting opportunity to work with a leading Irish mobile brand, shaping the future of customer experience and growth. If you have the skills, passion, and drive to succeed, we would love to hear from you.

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