Business Growth Lead

1 week ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €80,000 - €111,111
Key Business Growth Manager Role

The Job Description encompasses a key position in driving the expansion and success of our Customer Success team. This individual will be responsible for proactively planning and delivering critical business insights, articulating team performance, and providing a clear view of key organizational processes and policies.

Responsibilities:
  • Provide thought leadership regarding data and actionable insights to key stakeholders across the Customer Success organization.
  • Create and manage dashboards to provide visibility and monitoring of key metrics relevant to the region and promote focus areas based on identification of trends and performance differentiators.
  • Perform recurring and ad hoc analysis to identify trends, impacts, and root causes across Customer Success, and articulate key findings to assist decision making and prioritization.
  • Communicate regularly on business/team performance, making recommendations based on analysis of key performance areas.
  • Present insights on key customer success metrics to other stakeholders with a view to assisting them drive performance in their areas.
  • Identify inefficiencies, support the implementation of solutions, and track progress around Customer Success team productivity, planning, processes, and tools.
  • Create and monitor indicators using multiple data sources to extend understanding of risk in the customer portfolio and assist in developing plans to mitigate the risks.
Requirements:
  • 8+ years experience working in a manager role ideally in a customer facing or sales team of a management consultancy/tech company.
  • Experience using and developing reports, metrics, and dashboards with salesforce.com and BI tools and Advanced Excel.
  • Fluency in English.

This is an individual contributor role reporting to the Director, CS Operations EMEA. Travel may be required up to 15% of the time.

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