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Senior Client Solutions Expert
3 weeks ago
Job Overview
We are seeking a Senior Client Solutions Expert to join our team. In this role, you will be responsible for providing exceptional support to our largest and most complex clients.
Your Key Responsibilities
- Deliver a Gold Standard Experience to assigned client key stakeholders by working collaboratively across functions.
- Work closely with the Operations team to provide timely updates, resources, and knowledge to enable the Gold Standard Experience.
- Foster long-term client relationships that drive loyalty to our products and services.
- Contribute to the ongoing design of our support offering.
- Create user-facing content for long-term solutions.
Requirements
- Minimum 3 years experience in enterprise-level client-facing work.
- Strong product acumen and passion for solving complex user-related problems.
- Excellent written and verbal communication skills in English and French.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with APIs, SQL, and technical troubleshooting skills.
This Role is Ideal for Someone Who
- Has strong organizational skills.
- Is self-motivated.
- Is fluent in French.
About the Team
Our team is dedicated to delivering exceptional client experiences. We believe in empowering our clients to achieve their goals through our innovative products and services.
