Human Resource Specialist
9 hours ago
As a seasoned professional, you will be the first point of contact for employee and manager queries. You will provide guidance and coaching to partners and managers on HR Policies and Programs and act as a steward of HR Data and processes.
Key Responsibilities- Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
- Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the available HR Services.
- Encourages self-service tools such as the HR Portal and other systems when appropriate.
- Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
- A College or University degree and/or relevant work experience in human resources is preferred.
- Experience in a call centre environment may also be applicable to this role.
- Demonstrated ability to handle complex / non-routine inquiries.
- Excellent customer service/client relationship skills.
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