
Process Excellence Transformation Partner
3 days ago
About the Opportunity
Albany Beck is supporting a major financial services organisation on an exciting transformation journey. As part of their Operational Excellence programme, we are looking for an Improvement Lead to drive process simplification, automation, and end-to-end improvements that deliver measurable impact for both customers and colleagues.
This role is perfect for a process improvement leader with Lean Six Sigma expertise who thrives in complex environments and wants to influence change at scale. You'll be working alongside a diverse team of professionals, helping to shape a culture of continuous improvement and embedding sustainable operational excellence practices across the business.
Key Responsibilities
- Partner with senior stakeholders and teams across the organisation to design and deliver process improvement initiatives.
- Lead both top-down (enterprise-wide, complex processes) and bottom-up (functional process issues) improvement activities, ensuring tangible financial and non-financial benefits.
- Use Lean, DMAIC, service design, and automation approaches to simplify processes, reduce waste, and enhance the customer and colleague experience.
- Deliver measurable outcomes, such as:
- Efficiency gains through reduced manual effort and non-value-add activities
- Lower operational risk and fewer complaints
- Improved conversion rates and customer satisfaction metrics
- Coach and mentor colleagues in Lean Six Sigma tools and methodologies, building lasting capability within the business.
- Support the embedding of digital, data, and customer strategies into wider operational excellence initiatives.
- Act as a trusted partner to the business, balancing customer needs, regulatory requirements, and strategic priorities.
Requirements
- Proven experience delivering large-scale process improvement and simplification initiatives in the financial services sector.
- Strong working knowledge of Lean, Agile, and service design methodologies (Lean Six Sigma Black Belt highly desirable).
- Demonstrable track record in driving operational efficiencies, reducing risk, and delivering customer-centric outcomes.
- Excellent problem-solving, analytical, and critical thinking skills, with the ability to interpret data at both a detailed and strategic level.
- Strong stakeholder management and influencing skills, with experience operating in complex matrix environments.
- Comfortable navigating ambiguity, managing competing priorities, and championing continuous improvement.
- Project management qualifications (e.g., PRINCE2, PMP) beneficial.
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