HR Service Associate Specialist

5 days ago


Dublin, Dublin City, Ireland Sap Full time

We help companies like SAP succeed by providing exceptional HR services to their employees.

Job Description:

This role involves working closely with the Irish market unit to provide support with HR operations throughout the entire employee life cycle, from onboarding to offboarding.

You will be responsible for managing employee inquiries, consulting employees on their issues, and carrying out administrative tasks such as processing contractual changes and leave consultations.

  • Manage HR operations throughout the full employee life cycle.
  • Provide second-level support for HR inquiries from local employees and managers in line with our Service Level Agreements.
  • Oversee onsite onboarding, administrative processes, contractual changes, benefits enrollment, and termination cases.
  • Promote standard intake channels for People & Culture interactions and support local HR communications.
  • Partner with local and global P&C functions (HR Director, HR Business Partners and HR Practices like Total Rewards) on issue resolution, Post Merger Integration, and service improvements.
Key Responsibilities:
  • Collect feedback to identify improvement opportunities and maintain the local Intranet Pages and our internal Knowledge Base.
  • Build strong relationships with HR functions, vendors, and governmental institutions to ensure efficient, compliant processes.
Requirements:
  • Experience in HR process administration.
  • Strong communication skills in English (written and spoken).
  • Analytical with attention to detail and a quality-driven approach.
  • Ability to handle sensitive and confidential information and adapt to continuous change.
  • Self-motivated, able to execute initiatives independently.
  • Comfortable working in a multinational, multicultural and virtual environment.
  • Good proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
  • Knowledge of Irish labor law is a plus.


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