Team Lead – Customer Experience

2 weeks ago


Limerick, Limerick, Ireland beBeeCustomer Full time €40,000 - €60,000
Job Title:

Customer Care Team Leader

">About Us:
  • We are the leading connected entertainment cable and broadcast business in Ireland.
  • Our multi-award-winning services include broadband, TV, mobile, and home phone.
">What We Do:
  • We deliver connections that really matter for Irish consumers and businesses with fastest broadband speeds and connectivity solutions.
  • We offer extensive sports coverage on our Virgin Media Sport and 6 Extra Sport channels.
">Your Role:
  • As a Team Leader, you will lead a Customer Services Support Team comprising of circa 15 direct reports.
  • You will drive an atmosphere of Can–Do while working in a complimentary way to existing lines of business in the customer care function.
">Responsibilities:
  • Effectively lead and proactively coach and develop your team.
  • Drive and motivate your team to deliver the ultimate customer experience.
">Requirements:
  • Excellent interpersonal skills.
  • First-class problem-solving skills.
  • Able to work under pressure.
  • Natural leadership.
  • High attention to detail and organized time management.
">Benefits:
  • Virgin Media is an equal opportunities employer.
  • We welcome applications from diverse candidates.
">

Skillset includes excellent interpersonal skills, first class problem solving skills, ability to work under pressure, natural leadership, high attention to detail and organized time management.



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