Leading Customer Experience Teams

2 weeks ago

Limerick, Limerick, Ireland beBeeTeamLeader Full time €60,000 - €65,500
Job Title: Customer Care Team Leader

The role of a team leader is to manage and develop a high-performing customer care team. As a team leader, you will be responsible for leading your team, driving performance, and ensuring exceptional customer experiences.

This is an exciting opportunity for a motivated and experienced team leader to join our team and take on a new challenge. If you have a passion for delivering excellent customer service and are looking for a role that offers opportunities for growth and development, then this could be the perfect opportunity for you.

Key Responsibilities:
  • Lead and motivate your team to deliver outstanding customer service
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Coaching and developing team members to achieve their full potential
  • Manage and resolve customer complaints and issues in a professional and efficient manner
  • Collaborate with other departments to ensure seamless delivery of services
  • Identify and implement process improvements to enhance customer experience and operational efficiency
  • Monitor and analyze key performance indicators to measure team performance and identify areas for improvement

Requirements:

  • Proven track record of leading and managing teams to deliver exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices
  • Ability to adapt to changing priorities and deadlines

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented and dedicated team
  • The opportunity to make a real difference in the lives of our customers

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