Customer Experience Champion
7 days ago
As a key member of our dynamic lobby and public area team, you will thrive in an environment where enthusiasm and curiosity are encouraged. This exciting role offers endless opportunities to develop your skills and grow within our business.
Job TitleAward-winning aparthotel operator is seeking a highly skilled Guest Services Manager to lead our public areas, lobby, reception and F&B spaces. In this fast-paced environment, you will be the face of our brand, taking ownership of your role with energy and flair.
- Maintain a fun, fresh and fast-paced environment across multiple spaces.
- Become the ultimate ambassador for our business, representing us with pride.
- Develop strong communication and teamwork skills to create memorable experiences for every guest.
We are looking for someone who has 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector. Knowledge of Front Office operations is essential, while previous F&B/Barista experience is preferred but training can be provided.
What We OfferEnjoy flexible working patterns, a bonus scheme, discounted rates for overnight stays, refer and earn scheme, education support, volunteer days and EAP support for you and your family.
Requirements- Proven experience in Guest Services or related field.
- Knowledge of Front Office operations and systems.
- Excellent communication and interpersonal skills.
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