Senior Customer Experience Champion- Dublin Region

1 week ago

Dublin, Dublin City, Ireland PTSB Full time
Senior Customer Experience Champion- Dublin Region

Join to apply for the Senior Customer Experience Champion- Dublin Region role at PTSB

Senior Customer Experience Champion- Dublin Region

6 days ago Be among the first 25 applicants

Join to apply for the Senior Customer Experience Champion- Dublin Region role at PTSB

Senior Customer Experience Champion

Job Type: Permanent

Job Location: Dublin. Onsite

Join Our Dynamic Team at PTSB as a Senior Customer Experience Champion - Shape Futures, Build Relationships, and Drive Growth
Are you a customer service superstar with a passion for helping people achieve their financial goals? Do you thrive in dynamic environments where your relationship-building skills and sales expertise can make a real impact? Do you excel at nurturing customer relationships and driving business growth? If you're ready to be the heartbeat of a thriving PTSB branch, we want to hear from you

At PTSB, we believe in fostering a culture of growth, innovation, and community impact.
We pride ourselves on our vibrant and inclusive culture. Our flat organisational structure empowers you to take initiative, share your ideas, and collaborate directly with leadership, enabling rapid career growth and the opportunity to shape your own path.

About the Role
As a Senior Customer Experience Champion at PTSB, you'll be the face of our branch and a pivotal member of our Leadership Team. This isn't just a job it's an opportunity to empower customers, drive business success, and grow your career in a supportive, forward-thinking environment.

What You'll Do

  • Be a Customer Champion: Deliver exceptional face-to-face and over-the-phone service, guiding customers through their financial journeys with expert advice.
  • Resolve queries swiftly while upholding the highest standards of professionalism and compliance.
  • Drive Business Growth: Spot opportunities to expand our reach Lead in-branch promotions, engage with the local community, and convert prospects into loyal customers.
  • Strengthen Relationships: Build trust and rapport with our customers, ensuring their loyalty and satisfaction while expanding their use of our products and services.
  • Keep Operations Smooth: Support efficient branch operations, from cash management to ATM/SSBM maintenance, and rotate seamlessly across roles to ensure flawless service.
  • Champion Sales Success: Assist with sales campaigns, from planning to post-sale follow-up, and help the team hit ambitious targets.
What We're Looking For
  • Qualifications: A QFA or APA in Loans and Savings & Investments, with up-to-date CPD hours.
  • Experience: Proven success in sales, customer service, or clerical roles within a regulated environment.
  • Skills: Stellar communication, a customer-first mindset, and a knack for spotting and seizing sales opportunities.
  • Attitude: Proactive, results-driven, and passionate about continuous learning and development.
Why Join PTSB?
  • Grow with Us: Sponsorship for APA/QFA qualifications and education support to fuel your career growth.
  • Thrive Financially: Competitive pension plan, staff banking rates, and study leave to balance work and learning.
  • Wellness Matters: Access to wellness programs and mental health support because your well-being is our priority.
  • Work-Life Balance: Monday to Friday shifts no weekends
Ready to Make an Impact?
If you're eager to join a team that values innovation, collaboration, and excellence, submit your CV via our website or the apply link below. Our Talent Acquisition Team will review your application and guide you through the next steps.
Candidates must have legal rights to work in Ireland. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance
  • IndustriesBanking

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