Customer Experience Champion

1 day ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €60,000

Transform the customer experience with us. As a Customer Support Representative, you will be at the forefront of delivering exceptional support to our customers.

This role is ideal for those who are passionate about technology and eager to build a meaningful career in Software as a Service (SaaS). You will be responsible for guiding customers with empathy, resolving issues with determination, and making sure their voice is heard across the organization.

Key Responsibilities:
  • Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution.
  • Troubleshoot and escalate issues where needed, making sure they are followed through until fully resolved.
  • Write clear, confident, and empathetic responses that make technical topics simple.
  • Learn the company platform in depth so you can guide customers with authority.
  • Share insights from customer conversations with our Product and Development teams to help shape what we build.
  • Create and improve knowledge base content, workflows, and processes that make support better for everyone.
  • Use AI tools effectively to work faster and more efficiently, while focusing your energy on the problems that need human judgement and empathy.
What We Are Looking For:
  • Excellent written communication skills.
  • You can explain things clearly and with empathy.
  • A positive, resourceful attitude and genuine interest in talking to and helping people.
  • Curiosity about technology and eagerness to build a career in the software industry.
  • A problem-solving mindset.
  • You enjoy digging into challenges and finding answers.
  • 1-2 years experience in a customer-facing role is preferred.
  • Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help documentation.
Why Join Us?
  • This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers and grow.
  • Competitive salary.
  • Remote and flexible working.
  • Friendly, collaborative team culture.
  • Clear opportunities to learn and grow.
  • Work that makes a real impact on customers and the future of the company.

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