Customer Experience Champion

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €45,000 - €70,000
Role Summary

The role of a Customer Success Advocate is to serve as the liaison and voice of our company in new markets and regions. As part of this team, you will proactively address technical inquiries, offer resolutions, and recommend solutions for our customers through discovery of their underlying needs.

Key Responsibilities
  • Deliver exceptional support by handling inbound calls and emails from customers in a dynamic, high-volume environment.
  • Cross-sell and upsell genuine solutions that address customers' immediate or underlying needs by leveraging discovery questions, deep product knowledge, and awareness of local market trends.
  • Maintain ownership of the customer experience from start to finish by delivering exceptional service, proactively managing cases, resolving issues efficiently, and ensuring workflows are accurate and consistent.
  • Identify and share customer insights by analyzing trends in customer queries, flagging recurring issues or bugs, and collaborating with cross-functional teams to improve tools, processes, and policies.
  • Analyze trends in customer issues and suggest improvements to processes and products.
Required Skills and Qualifications
  • English & French fluency, spoken and written.
  • Strong organizational, analytical, communication skills, with evidence of previous customer service experience and technical ability.
  • The soft skills to engage with customers over the phone, asking questions and offering solutions for their business.
  • Genuine curiosity about people, technology, and business, while possessing the ability to inspire passion in others.
  • Attributes of a problem solver, with the ability to dig into problems and find solutions.
  • Ability to customize the support experience to the needs of individual customers.
  • A coachable mindset, interested in implementing feedback, and dedicated to personal improvement.
  • Excellent time-management skills, with the ability to remain focused in a fast-paced environment.
  • A passion to help people and improve the customer experience of our customers.
  • Enthusiasm about startups and commitment to streamlining the buying and selling process.
  • Ability to work weekends as part of a rotating schedule.
Benefits

Our company offers a range of benefits to support the well-being and career development of its employees, including flexible working arrangements, medical insurance, and opportunities for professional growth.

Additional Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Management and Manufacturing

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