Customer Experience Champion

2 weeks ago

Dublin, Dublin City, Ireland beBeeService Full time €45,000 - €55,000
Service Advisor Job

We are seeking a skilled Service Advisor to join our team in the motor industry.

The ideal candidate will possess excellent front-line customer service skills, with a minimum of 2 years' experience in a similar role within the sector.

Key responsibilities include:

  • Scheduling customer vehicle service bookings by phone, email and walk-in, determining workshop availability for service, maintenance and repair work
  • Meeting and greeting all service customers promptly and professionally, checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems
  • Communicating with the workshop, maintaining up-to-date progress of customer vehicles undergoing service and/or repair, advising and agreeing with customers on additional work or costs
  • Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed
  • All other relevant administration in relation to the end-to-end process for servicing and maintenance of customer vehicles, including systems input, invoicing and daily management of work-in-progress

Liaising with other teams in the business, management, reception, sales, warranty, parts, assisting with gathering customer service feedback as a front-line member of staff, you will always be a brand ambassador, ensuring customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice.

Required Skills and Qualifications:

  • Excellent front-line customer service skills
  • At least 2 years' experience in a similar role within the motor industry
  • Working knowledge of vehicle management systems / Keyloop / Kerridge / Autoview
  • Good communication, interpersonal and presentation skills
  • Good attention to detail for recording all relevant details in documentation and systems
  • Ability to prioritise, multi-task, manage time effectively particularly at peak times
  • Ability to work on own initiative when required or as part of a small team
  • Flexibility in your approach to work

A Full Driving Licence is Required:

A full, valid, current driving licence for driving in Ireland is essential. If you are from outside the EEA, you will need to hold a current work permit for Ireland.

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