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Strategic Growth Leader
3 weeks ago
Role Description
We are seeking a strategic professional to lead our customer relationships and drive growth. The Strategic Account Manager will be responsible for building, managing, retaining, and growing strategic relationships with our customers.
The ideal candidate will have the ability to establish, nurture, and manage customer relationships at the executive level, execute comprehensive account plans to ensure growth and customer satisfaction, and own the relationship between our organization and its customers.
Key responsibilities include developing and executing a comprehensive account plan, owning the relationship between our organization and its customers, acting as the central coordination point for internal and external stakeholders, and continuously researching and understanding the drivers of the markets we serve.
The successful candidate will have substantial experience as a Key Account Manager or in a similar strategic role, preferably within the MEA markets, and a deep understanding of the Banking, Fintech, and Payments space.
Responsibilities:
Account Management & Strategy Execution
- Develop and execute a comprehensive account plan for customers, aligning our products and solutions with the customer's business needs.
- Owns the relationship between our organization and its customers, acting as the central coordination point for internal and external stakeholders.
Customer Advisory & Solution Development
- Develop a deep understanding of our customers and identify opportunities within the customer base where we can deliver meaningful value.
- Be a trusted advisor to customers, providing insights, guidance, and recommendations to enhance customer satisfaction and loyalty.
Market Intelligence & Solution Expertise
- Continuously research and understand the drivers of the markets we serve, staying updated on market trends, customer needs, and competitive landscapes.
- Act as a solution expert for our product suite by staying up to date on new offerings, future developments, and competitive landscape to ensure a strong market advantage.
Relationship Building & Stakeholder Management
- Build and maintain strong, long-lasting relationships with C-level and senior stakeholders within key accounts.
- Ensure all customer interactions are conducted compliantly and timely, maintaining high standards of professionalism.
Critical Competencies
- Customer Relationship Management
- Solution Selling & Advisory
- Strategic Thinking
- Negotiation & Influence
- Product Knowledge & Market Insight
- Collaboration & Teamwork
- Communication
Benefits:
We offer a competitive compensation package, including a base salary and bonus structure, as well as opportunities for career growth and professional development.
Additional benefits may include health insurance, retirement savings, and paid time off.
Success Metrics
- Customer Retention & Satisfaction
- Order Intake
- Effective Relationship Building
- Successful Solution Adoption
- Market & Product Expertise
