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Business Operations Manager

1 week ago

Dublin, Dublin City, Ireland Atradius N.V. (Italy) Full time

Atradius Collections provides efficient and flexible solutions to collect domestic and international trade debts. As a Business Operations Manager, you will play a key role in our team in Dublin.

Main Responsibilities
  • Support the debt collection team with client-related tasks;
  • Responsible for recovery of monies owed to clients in respect of credit insured transactions and of uninsured debts placed for collection;

You will work closely with internal stakeholders to improve customer experience and satisfaction through proactive response to client feedback.

Key Activities
  • Assisting in day-to-day customer service delivery, including onboarding clients and supporting with aftersales processes;
  • Preparation of clients' reports and assisting in uploading clients' portfolios within our dedicated systems;
  • Liaising with internal and external stakeholders in query resolution and escalation via email and our dedicated systems;
  • Direct chasing of debtors via telephone and email;
  • Managing a portfolio of debts, scheduling calls or escalating processes, including a final notification outlining next steps if payment is not received.