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Global Workforce Planning and Contact Management Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeContact Full time €75,000 - €80,000

**Job Opportunity:**

Workforce Planning and Contact Management Professional

We are seeking a highly skilled Workforce Manager to oversee global workforce planning and real-time contact management across six international customer contact locations. Our organization requires an experienced individual in workforce management within a large contact centre with strong people management and stakeholder engagement skills.

Key Responsibilities:
  • Develop and implement effective workforce planning strategies to meet business objectives
  • Manage and optimize contact centre operations to ensure high levels of customer satisfaction
  • Collaborate with stakeholders to identify business needs and develop solutions

Requirements:

  • Bachelor's degree in Business Administration, Operations Management or related field
  • Minimum 5 years' experience in workforce management within a large contact centre
  • Strong analytical and problem-solving skills with ability to work under pressure

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Us:

We are a leading organization in the industry, committed to delivering exceptional customer experiences through our contact centres. We value innovation, teamwork and continuous improvement.