Experience Customer Service Specialist

19 hours ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €42,000 - €54,000

Job Description

We're looking for a skilled professional to join our Customer Support team. As a Customer Experience Specialist, you will be responsible for providing top-notch service to our diverse global customers.

Responsibilities include:

  • Helping customers through email, chat, or phone in both English and German.
  • Troubleshooting issues and guiding customers to the best solutions.
  • Working closely with teammates and other departments to solve challenges and improve customer experience.
  • Spotting opportunities to make things easier for our customers.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • A genuine passion for delivering excellent customer service.
  • Critical thinking skills and ability to think on your feet.
  • Strong communication skills in both spoken and written form.
  • 1-2 years' experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
  • Flexibility to work across varying shift times.

Benefits

At our company, we value curiosity and innovation. We offer a flexible, hybrid environment with thoughtfully designed offices and programs to help employees thrive in work and life. Our teams work together to create a collaborative and inclusive workplace where everyone can grow their careers.

Other Information

As a member of our team, you will have the opportunity to use your skills and experience to make a real impact on how our customers experience our products. If you thrive on problem-solving, learning, and working with a team that celebrates different perspectives, this is the perfect opportunity for you.

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