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Dedicated Customer Experience Specialist
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We are seeking a dedicated Porter to join our team at Hodson Bay Hotel. This exciting role will involve assisting with conferences and events, providing exceptional guest care, and collaborating with other departments to deliver an outstanding customer experience.
Key Responsibilities- Provide attentive service to guests, catering to their needs and ensuring satisfaction throughout their stay.
- Assist guests with their luggage upon arrival and departure, ensuring their belongings are safely transported to and from their rooms.
- Offer guidance and assistance to guests regarding hotel amenities, facilities, and local attractions.
- Exceed customer expectations by delivering exemplary customer service at all times, addressing inquiries, concerns, and requests promptly and courteously.
- Maintain a professional appearance and demeanor while interacting with guests, striving to create a positive impression of the hotel.
- Set up conference rooms and event spaces according to specified layouts and requirements.
- Support event organizers and attendees with logistical needs, including equipment setup, AV requirements, and room configurations.
- Ensure the cleanliness and tidiness of conference rooms and event spaces before, during, and after events.
- Report any maintenance issues, safety hazards, or security concerns to the appropriate department for prompt resolution.
- Regularly inspect public areas, ensuring they are clean, organized, and presentable to guests at all times.
- Acknowledge and adhere to health, safety, and security protocols as outlined in hotel policies and procedures.
- Cultivate effective collaboration with other hotel departments, including housekeeping, front desk, and maintenance, to maintain seamless guest experiences and operational efficiency.
