
Service Ambassador
1 day ago
About this role:
As a Concierge, you will be the face of our hotel, providing exceptional customer service and ensuring that every guest has an unforgettable experience. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our guests.
We are passionate about delivering outstanding service, and we're looking for individuals who share our passion. If you have a genuine desire to support others in a fast-paced environment, be able to organise and prioritise multiple requests at any given time, and be yourself while exceeding guests' expectations, then this could be the perfect opportunity for you.
This role offers a chance to work with a talented team and develop your skills in a supportive and collaborative environment. As a Concierge, you will be responsible for welcoming guests into our hotel, providing guidance and local recommendations, and delivering first-class service in a fast-paced environment.
You will also receive special rates on Leonardo Hotel rooms across the UK & Europe, company-wide recognition scheme, talent referral scheme, meals on duty, and ongoing job-related training programmes. We look after our colleagues just as well as we look after our guests, offering award-winning employer of choice status and clear paths for progression within the company.
To succeed in this role, you will need to be able to work well under pressure, think on your feet, and be proactive in solving problems. You will also need to have excellent communication and interpersonal skills, as well as a strong commitment to delivering outstanding customer service.
If you are passionate about delivering exceptional service and are looking for a new challenge, we want to hear from you
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