Customer Service Liaison

2 weeks ago

Galway, Galway, Ireland beBeeService Full time €35,000 - €50,000

Job Opportunity:

We are seeking a customer service representative with fluency in French to join our team in Galway, Ireland. As the first point of contact for English and French speaking customers, you will deliver outstanding service and support through various channels.

About The Role:

  • Respond to customer inquiries via phone, email, and live chat in an efficient manner
  • Handle customer complaints, troubleshoot issues, and assist with orders, returns, and refunds
  • Collaborate with internal departments to resolve customer concerns effectively
  • Maintain knowledge of company facilities, websites, products, promotions, policies, and procedures
  • Represent the company in a professional, courteous, and efficient manner
  • Complete documentation to in-house standards and comply with all in-house procedures
  • Work in a safe manner at all times
  • Report to the Customer Service Team Leader

Requirements:

  • Fluency in spoken and written French & English is essential
  • Minimum 2 years' experience working in a Call Centre or Customer Service department
  • Excellent communications skills
  • Excellent telephone and customer service skills
  • Ability to work independently and as part of a team in a fast-paced environment

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