Customer Service Liaison

2 weeks ago

Galway, Galway, Ireland beBeeCustomerService Full time €30,000 - €50,000
Customer Service Representative Role

We are seeking a highly skilled and motivated individual to serve as our primary point of contact for customers and brand partners. As the key liaison, you will handle inquiries, address issues, and provide exceptional service.

Key Responsibilities:
  • Respond promptly to customer and partner inquiries through various channels.
  • Resolve issues related to orders, products, refunds, commissions, and accounts in a timely and professional manner.
  • Manage product complaints and provide effective resolutions that meet customer expectations.
  • Provide detailed information on company policies, promotions, and compensation structures.
  • Stay updated on company products, business model, and compliance protocols to ensure accurate knowledge sharing.
  • Process refunds, exchanges, and adjustments according to established guidelines.
  • Record customer interactions accurately and escalate complex cases when necessary.
  • Assist brand partners with navigating back-office systems and understanding their earnings and orders.
  • Represent the company in a knowledgeable, professional, and courteous manner.
  • Collaborate with other departments to ensure a seamless experience for customers.

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