Strategic Program Leadership

We are looking for an experienced Program Manager who is comfortable working in a fast-paced, highly flexible and innovative environment.

• As the Program Manager, you will be responsible for owning and delivering Global Programs comprised of multiple large-scale aggregated related projects.
• Key responsibilities include effective customer management, Program governance, tracking & reporting, as well as leading, supporting and coaching Project Managers in the resolution of project issues and application of best Project Management practices for the Program.
• You will also manage inter-dependencies between projects within the Program, as well as negotiate deadlines, budgets, resources and priorities across individual Project workstreams to align with the Program's overall target outcome.

• Manage Program & Project issues, risks, assumptions & dependencies.
• Define & track appropriate cumulative Program-level KPIs across multiple projects to facilitate full monitoring, tracking, risk assessment and prioritisation decisions.
• Provide insightful Program Summary Status/KPI Reports for internal and external stakeholders.
• Drive Customer Relationship Management, foster key stakeholder relationships and day-to-day client interactions, seeking opportunities to increase customer satisfaction with the Program.
• Lead cross-functional delivery teams, interact with internal Resource owners, Product Management, Stakeholders, Project Managers and other Program Managers.
• Implement best practice Program Management & Communication frameworks incorporating structures, standards, processes, documentation and reporting to facilitate quality decision-making and on-time/on-budget Program delivery.
• Oversee governance and compliance of all projects within the Program, ensuring project plans, specifications, roles, responsibilities and all necessary communications/documents are defined and completed to the required standard.

As a successful candidate, you will have a proven track record in exceptional client-facing Program Management skills, with the ability to own a Program from start to finish.

You will have experience managing Programs with multiple contributing Project Managers, and of coordinating & aggregating Project Manager outputs.

With a strategic & structured approach to Program Management, you will have the ability to communicate successfully and succinctly to internal stakeholders and external clients at all levels, building credible relationships with senior managers, heads of department, and C-suite executives.

You will have an understanding of customer needs and how to deliver excellent customer experience.

Key skills and qualifications include:

• Minimum 8 years' experience in a customer-facing Program/Project Management role.
• Minimum 4 years has been in a Program Manager role with responsibility for overall Program Delivery of multiple related Projects led by other Project Managers.
• Minimum 2 years' people management experience.
• Strong ownership, communication, interpersonal, and cross-functional Program Management skills.
• Excellent influencing and negotiating skills and experience engaging with stakeholders at team and management levels, both internally and with external customers/partners.
• Exceptional attention to detail.
• Excellent data-driven analytical and problem-solving abilities.
• Sound judgment & decision-making skills, and proven commercial awareness.
• Ability to work & adapt to a growing & scaling environment.
• Strong people leadership and management skills.
• Ability to work well in a team environment.
• Experience working with remote/geographically distributed teams.
• Fluent English – written and spoken.

• Experience with JIRA, Confluence, Advanced Excel skills, MS PowerPoint, PPM Tools and/or other Program/Project Management tools.
• Formal Program/Project Management qualification or equivalent experience.
• Experience in 3rd Party Integration Partner/Vendor Management.
• Third level business, technical or other relevant qualification.