Operational Excellence Manager

1 week ago

Kill, Co Kildare, Ireland beBeeOperations Full time €60,000 - €80,000

Unlock your potential in our Operations Centre, where progress happens through collaboration and innovation.

About the Role

As an Operations Specialist, you will be the driving force behind our logistics operations, shaping customer experiences and journeys.

Key Responsibilities
  • Effectively manage and resolve logistics queries and concerns, sharing knowledge with the team to enhance overall performance.
  • Manage and resolve all queries related to our Global Transportation Network delivery service through our internal ticket system.
  • Foster cross-functional communication with internal customers, building strong working relationships with colleagues in Production Centres, Sales Centres, and Logistics.
  • Establish and leverage strong relationships with external parties critical to our operations' success – Customs and Trade Compliance, external logistics partners, and IT Service Providers.
  • Collaborate with the team to mitigate operational disruptions such as IT outages and capacity challenges.
  • Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various Transport Management System applications.
  • Provide accurate information on delivery dates or proof of delivery as required.
  • Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data Sheets, and so on, as needed.
What We Expect from You
  • A Bachelor's degree in business studies, preferably with a logistics focus, or equivalent experience in a freight forwarding agent with strong IT affinity. Prior experience in customer service is also beneficial.
  • A customer-oriented focus with exceptional interpersonal skills for effective stakeholder communication.
  • Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous.
  • Good communication and conflict resolution skills.
  • Proven problem-solving capabilities.
  • Enthusiasm for meticulous documentation, e.g., work instructions, SOPs, SLAs.
  • Familiarity with SAP (Module WM) or other Transport Management Systems is a plus.
  • Ability to thrive in a team environment and excel under pressure.
  • Preferred training and certification in ADR, IMO, and IATA.
What You Can Expect from Us
  • A dynamic work environment that combines the start-up spirit with the security of a successful family business.
  • A diverse team that enhances your multicultural expertise.
  • We prioritize personal and professional development, offering trainings and continuing education in Logistics, Digitalisation, and Continuous Improvement.

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