Internationalization Product Lead

3 days ago


Dublin, Dublin City, Ireland Servicenow Full time

At Servicenow, we are transforming the way governments work. We believe that technology can help public sector organizations achieve their missions and goals.

Job Description

The Public Sector industry Product Management team is seeking an experienced Internationalization Product Lead to help bring our Public Sector Digital Services (PSDS) to countries across the world.

Our PSDS is a robust industry customer service management solution tailored to the needs of federal/central, state and local agencies. We are looking for an individual who has deep experience in internationalization and functional localization of business/workflow applications.

This role will lead internationalization and localization for key markets in ServiceNow's Public Sector industry product. Responsibilities include:

  • Create and align functional localization strategy, including build vs. partner decisions
  • Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets
  • Work with customers from numerous government agencies across the world and have true mission impact

Key qualifications for this role include:

  • 5-8 years of experience in product management focused on software internationalization and localization in similar context
  • Product management experience from discovery to delivery at start-ups companies and larger companies
  • Experience building, launching, and scaling enterprise software SaaS products for external, paying customers
  • Excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones


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