Digital Services Product Leader

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time
Company Overview

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Job Description

We are seeking an experienced Product Manager to lead internationalization and localization for our Public Sector industry product, helping us bring digital services to countries across the world.

Our robust industry customer service management solution, Public Sector Digital Services (PSDS), is tailored to the needs of federal, central, state, and local agencies, supporting their missions and goals.

In this role, you will:

  • Develop and align functional localization strategies, including build vs. partner decisions.
  • Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets.
  • Collaborate with customers from numerous government agencies worldwide, driving mission impact.
Required Skills and Qualifications

To succeed in this role, you must have:

  • 5-8 years of experience in product management focused on software internationalization and localization.
  • Product management experience from discovery to delivery at startups and larger companies.
  • Experience building, launching, and scaling enterprise software SaaS products for external, paying customers.
  • Excellent verbal and written communication skills, including the ability to chair sessions, host webinars, and influence executive leadership.


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