Community Support Specialist

13 hours ago

Dublin, Dublin City, Ireland beBeeEmpathetic Full time €40,000 - €50,000
Community Operations Analyst

This is a challenging role for someone who wants to make a difference in a community.

Job Description:

The Community Operations Analyst will assist our client's community and help resolve inquiries empathetically, accurately, and on time. They will become knowledgeable about client products and community standards, making well-balanced decisions and being an effective advocate for the community. They will display a strong bias to doing what's right and use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support of our community of users.

Responsibilities:

  • Assist in resolving user inquiries with high quality, speed, empathy, and accuracy.
  • Investigate and resolve issues reported on client's platform.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support of our community of users.
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
  • Review reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.

Requirements:

  • Fluent in market language and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working.
  • Passion for ensuring a positive, safe user experience.
  • Flexible in working in a fast-paced environment with different projects to work on.
  • Ability to learn new information in a short period of time.
  • Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).

Benefits:

  • Health Care
  • Extensive Training & Development
  • Free access to Group Scheme website
  • Free access to 24-hour Employee Assistance Programme (EAP)
  • Free access to Wellness Programme
  • Tax Saver Scheme
  • Bike to Work Scheme

Work Environment:

We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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