Community Support Professional

14 hours ago

Dublin, Dublin City, Ireland beBeeCommunityOperations Full time €45,000 - €55,000
Job Opportunity

This is a challenging role within the organization, requiring strong communication and problem-solving skills. As a Community Operations Specialist, you will be responsible for assisting our client's community and resolving inquiries in a timely and empathetic manner.

The successful candidate will have excellent interpersonal skills, verbal and written communication skills, and empathy to resolve issues. You will investigate and resolve issues reported on the client's platform, including account support and reports of potentially abusive content. Additionally, you will respond to user inquiries with high quality, speed, empathy, and accuracy.

Key Responsibilities
  • Assist the client's community by resolving inquiries accurately and on time.
  • Become knowledgeable about the client's products and community standards.
  • Make well-balanced decisions and act as an effective advocate for the community.
  • Utilize strong interpersonal skills, verbal and written communication skills, and empathy to resolve issues.
  • Investigate and resolve issues reported on the client's platform, including account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to identify scalable solutions to improve community support.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside company policy to the global team.
About You
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.
Essential Competencies
  • Fluent in market language and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working.
  • Passion for ensuring a positive, safe user experience.
  • Flexible in working in a fast-paced environment with different projects to work on.
  • Ability to learn new information in a short period of time.
  • Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European).

Please note that this role requires the ability to work in a fast-paced environment and adapt to changing priorities.

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