Operational Services Director

1 day ago


Galway, Galway, Ireland beBeeOperations Full time €55,000 - €85,000
Operations Manager Job Overview

We are seeking an experienced operations manager to oversee daily operations for a residential services business. This role manages a team of field engineers, ensuring smooth delivery of installations and maintenance, while driving operational efficiency and customer satisfaction.

Key Responsibilities:
  • Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipment.
  • Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.
  • Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.
  • Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.
  • Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.
  • Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.
Requirements:
  • Proven experience in operations management within a service-based industry.
  • Strong leadership, planning and organizational skills.
  • Proficient in budget management, KPIs and operational reporting.
  • Excellent problem-solving, communication and decision-making skills.
  • Able to perform under pressure and meet tight deadlines.


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