Global IT Operations Expert

1 week ago

Belfast, Ireland beBeeService Full time €60,000 - €80,000
Job Title:

IT Service Delivery Lead

Job Description:

This is a challenging opportunity for an experienced IT Service Delivery professional to join our organisation.

The role involves taking ownership of critical service management activities, ensuring the stability, quality and resilience of IT services delivered across the business.

  • Service Management:
    • Oversee the full lifecycle of service records, ensuring incidents, problems and changes are logged, monitored and resolved in line with agreed plans.
    • Lead and participate in root cause analysis meetings and other forums, reviewing outstanding problems and driving closure.
    • Take a proactive approach to investigating root causes and implementing preventative measures across people, processes and technology.
    • Track performance metrics and KPIs, producing regular reports to highlight progress and areas for improvement.
  • Incident Management:
    • Take ownership of major IT incidents, coordinating resolution and recovery activities with speed and precision.
    • Act as the central point of communication between IT teams and the business, ensuring clear updates and effective resolution strategies.
    • Ensure that all incidents are comprehensively documented, providing accurate audit trails and post-incident reports.
    • Facilitate post-incident reviews, logging actions and driving improvements to reduce future risks.
    • Monitor incident management performance, producing regular reporting for stakeholders.

Additional Responsibilities:

  • Complete mandatory training and uphold the highest standards of integrity, diligence and care in daily duties.
  • Escalate any breaches of policy or regulations to the relevant leaders as required.
  • Carry out additional responsibilities as necessary, including occasional work outside standard hours.

Key Skills and Qualifications:

  • Strong background in IT Service Management within a complex, global organisation (financial services experience advantageous).
  • Hands-on experience with ITSM tools, with a clear understanding of best practice processes.
  • Excellent analytical and problem-solving skills, with a proven track record of resolving complex issues.
  • Strong communication and stakeholder management skills, with experience engaging at senior levels.

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