Support and Success Coordinator

2 days ago


Dublin, Dublin City, Ireland Compass Education UK & IE Full time

**About Us**

Compass Education UK & IE is a global provider of School Management Information Systems (MIS), supporting over 3,000 schools in Australia, Ireland, and the UK.

We're on a journey of growth and expansion in the UK market, seeking talented individuals to join our team.

About The Role

We're looking for an enthusiastic Support Team Member to provide exceptional customer service and technical support to external clients. You'll work closely with the Support Team Lead - UK & IE to resolve queries, issues, and concerns related to the Compass platform.

Your Responsibilities

  • Provide problem-solving solutions to schools through phone, email, and live chat support
  • Manage communication with stakeholders, ensuring timely updates and resolution of customer enquiries
  • Apply exceptional customer focus skills to liaise with internal and external stakeholders
  • Keep up-to-date with TUSLA requirements for data reporting and Zoho ticket management
  • Develop and maintain Help Centre articles to support customers' self-help resources

Requirements

To be successful in this role, you'll need to demonstrate:

  • Excellent communication and problem-solving skills
  • A passion for putting customers first and providing exceptional service
  • An ability to learn fast and adapt to new situations
  • Experience working in MIS support or education is desirable but not essential

What We Offer

  • A dynamic and collaborative work environment
  • Opportunities for growth and professional development
  • A flexible working culture that supports work-life balance


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