Scientific Applications Specialist
3 days ago
The position of Scientific Applications Specialist involves delivering top-notch customer service by installing and supporting diagnostic instrumentation. This entails leveraging the comprehensive training programs, extensive assay menu, and robust troubleshooting resources to ensure optimal system performance.
As part of the European Implementation Team, the successful candidate will be based in Ireland, supporting local customers and making a direct impact on patient health and overall well-being. Our vision is to relentlessly re-imagine healthcare—one diagnosis at a time.
You will be a key member of the Scientific Applications Specialist Team and report to the Applications Manager responsible for providing front-line support by resolving customer problems and issues through technical, scientific expertise and troubleshooting. You will drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems. If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organisation - read on.
This position will be remote, with travel to Cork and Kerry.
Key Responsibilities:- Develop and build knowledge to understand the industry, products, tools, and team. This is supported with a clear Development Pathway program as part of our culture to develop and grow our teams.
- Be supported by a strong leadership team, involved in key projects to deliver successful installations for our Customers that meet their requirements and that of the company.
- Provide excellent professional support and training to our customers.
- Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience.
- Develop commercial awareness through cross-functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.
- University-level scientific degree + proven experience in chemistry and immunoassays laboratory
- Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
- Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
- Ability to work flexible hours as per the business needs.
- Hold a current valid driver's license and good driving record.
Our team operates independently within their geographic territory; however we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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