Customer Service Ambassador
5 days ago
Are you a customer-focused professional looking for a new challenge? Do you thrive in fast-paced environments where no two days are the same?
We're seeking a skilled Customer Service Ambassador to join our team at viagogo. In this role, you'll be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently.
You'll work closely with cross-functional teams to improve processes and optimize the customer experience. Our ideal candidate is a proactive problem-solver with excellent communication skills, a positive attitude, and a passion for delivering high-quality results.
Responsibilities:
- Handle Customer Inquiries: Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Collaborate with Teams: Collaborate with cross-functional teams to improve processes and optimize the customer experience.
- Meet Performance Targets: Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
- Develop Your Skills: Develop your skills and knowledge through continuous training and support.
What We Offer:
- Competitive starting salary
- Health package
- Continuous training & support
- Career progression
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