Dedicated Service Specialist

5 days ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €55,000 - €70,000
Service Delivery Expert

This is an exciting opportunity for a motivated and customer-focused individual to support the delivery and improvement of service operations.

The successful candidate will work closely with senior managers and cross-functional teams to ensure high-quality service delivery and contribute to continuous process improvement initiatives.

  • Assist in tracking and reporting on customer service level agreements (SLAs) and key performance indicators (KPIs).
  • Support implementation of service quality processes and help identify opportunities for service enhancement.
  • Help coordinate incident and problem resolution activities.
  • Compile and prepare regular service performance reports.
  • Maintain regular contact with assigned customers.
  • Help organise and participate in service review meetings.
  • Assist with managing support escalations under senior guidance.
  • Coordinate change requests, ensuring proper documentation and approvals are in place.
  • Track the impact of changes on service delivery and escalate if issues arise.
  • Help identify inefficiencies in service delivery processes and suggest improvements.
  • Participate in process improvement initiatives focused on customer satisfaction and operational excellence.
  • Support implementation of service quality processes and help identify opportunities for service improvement.

Required skills include 2–5 years of experience in IT service delivery, support coordination, or a similar role, familiarity with enterprise applications, basic understanding of ITIL principles, and experience using IT service management tools like ServiceNow or similar.



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