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Dedicated Customer Service Specialist
3 weeks ago
Job Title: Customer Experience Representative
About the RoleThe Customer Experience team is responsible for delivering a superior user experience through process improvement, order management, and problem-solving.
- Engage with buyers and sellers in a customer-centric manner to ensure a positive experience.
- Address all customer inquiries regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
- Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for users.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Pursue opportunities to eliminate repeat contacts and enhance the overall customer experience.
You will thrive at Whatnot if you possess a low ego, a growth mindset, and a willingness to take on any role or task. We're seeking a customer service professional with a passion for delivering exceptional results.
- 2+ years of support experience handling email and/or chat services.
- Weekend availability required.
- Fluency in English and French, with an understanding of the French Market.
- Familiarity with Ecommerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- A commitment to customers and delivering excellent service.
- A proactive problem-solver and process-improver.
- Knowledge of Collectibles is beneficial.
- A Bachelor's degree is preferred.
- Previous start-up experience is advantageous.
We're proud to provide a range of benefits to support your well-being and career growth.
- A flexible time-off policy and holiday pay for company-wide holidays.
- Health Insurance options including Medical, Dental, Vision.
- Support for working from home.
- An allowance for setting up a home office.
- A monthly stipend for cell phone and internet expenses.
- Care benefits.
- A monthly allowance for wellness initiatives.
- An annual allowance towards childcare costs.
- Lifetime benefits for family planning, such as adoption or fertility expenses.
- Pension plans internationally.
- A monthly stipend to enable app development.
- All employees are expected to develop a deep understanding of our product.
- Parental leave.
- 16 weeks of paid parental leave plus one month of gradual return-to-work *company leave allowances run concurrently with country leave requirements which take precedence.
