Customer Success Manager

5 days ago


Dublin, Dublin City, Ireland The Hustle Full time

Overview

The Hustle is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships and ensuring their growth and success.

About the Role

  • This is an excellent opportunity for a motivated and organized individual to join our dynamic team as a Customer Success Manager.
  • You will work closely with customers to understand their goals and develop strategies to achieve them.

Key Responsibilities

  1. Manage 100 – 200 customer relationships.
  2. Work with customers to understand their goals and align them with necessary resources.
  3. Partner with different teams at The Hustle to 'solve for the customer'. This includes onboarding, up-sell/x-sell, and renewals.
  4. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more products and services.
  5. Understand technical roadblocks and make recommendations on solution implementation and core integrations using software to overcome them.

Requirements

  • Fluency in written and spoken English and Polish (another CEE language is a plus).
  • 1+ years of experience in a client-facing or account management role.
  • Business savvy with consultative, problem-solving, and issue resolution skills.
  • Strong knowledge of the media/digital landscape.
  • Motivated self-starter who is hungry to learn and provide strong examples of how they have achieved results while balancing demanding expectations.
  • Super organised, quick learner who works well under pressure.
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
  • It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required.


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