Customer Success Manager
5 days ago
Overview
The Hustle is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships and ensuring their growth and success.
About the Role
- This is an excellent opportunity for a motivated and organized individual to join our dynamic team as a Customer Success Manager.
- You will work closely with customers to understand their goals and develop strategies to achieve them.
Key Responsibilities
- Manage 100 – 200 customer relationships.
- Work with customers to understand their goals and align them with necessary resources.
- Partner with different teams at The Hustle to 'solve for the customer'. This includes onboarding, up-sell/x-sell, and renewals.
- Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more products and services.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using software to overcome them.
Requirements
- Fluency in written and spoken English and Polish (another CEE language is a plus).
- 1+ years of experience in a client-facing or account management role.
- Business savvy with consultative, problem-solving, and issue resolution skills.
- Strong knowledge of the media/digital landscape.
- Motivated self-starter who is hungry to learn and provide strong examples of how they have achieved results while balancing demanding expectations.
- Super organised, quick learner who works well under pressure.
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required.
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