Senior Investor Services Coordinator

7 days ago

Dublin, Dublin City, Ireland beBeeInvestor Full time €60,000 - €85,000

Investor Services is a vital function within our organization, ensuring the highest quality of service is delivered to both clients and investors. The role requires an individual who can take ownership of designated tasks, working effectively within a team structure and independently.

Key Responsibilities
  • Ensure investor transaction instructions contain requisite information and advise colleagues when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
  • Advise and assist colleagues to ensure subscription proceeds are received timely.
  • Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary. Escalate where required.
  • Review investor transactions on proprietary systems.
  • Review the reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items.
  • Review wire transfer instructions for all payments processed.
  • Assist with bank account openings and closures for clients.
  • Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes.
  • Client Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital Reports.
  • Preparation of audit requirements.
  • Review of audit requests prior to distribution.
  • General Investor Services – assist colleagues in fielding general requests from investors including, but not limited to, requests for duplicate statements, enquiries on previous transaction activities, performance information requests.
  • Handle complex queries from investors and clients on AML, FATCA and CRS related issues.
  • Establish effective working relationships with other departments within the organization.
  • Identify areas for improvement in processes, personnel and structure and discuss with senior management.

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