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Medical Information Specialist
2 weeks ago
ProPharma Group is a leading provider of medical information services, partnering with pharmaceutical companies to deliver high-quality support. With strategically positioned contact centers around the world, we offer customizable solutions to meet diverse needs.
Job DescriptionWe are seeking a highly skilled Multilingual Medical Information Specialist to join our team. As a key member of our Medical Information Department, you will provide exceptional service via phone and email, following comprehensive training on designated clients and products. Your responsibilities will include answering technical questions, translating documents, and managing confidential information in line with data privacy regulations.
The Day-to-day
- Answering technical questions received by phone, letter, email, or fax in respect of designated products in an accurate, confident, and professional manner.
- Complying with specific working practices as agreed with clients.
- Recognizing adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
- Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these.
- Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
- Logging all enquiries in an accurate, comprehensive, and timely fashion.
- Maintaining awareness of, and ensuring compliance with, legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
- Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.
